Privacy Policy

This privacy statement was last updated on January 29, 2025.

In this Privacy Statement, we detail the processing of personal data collected through www.alteaceramics.com We recommend reading this information carefully.

At Altea, we ensure compliance with current data protection regulations, which means, among other aspects, that:

  • We clearly and transparently define the purposes for which we process personal data, as reflected in this privacy statement.
  • We limit the collection of personal data to the information strictly necessary to fulfill legitimate purposes.
  • We request your explicit consent before processing your personal data when required by applicable law.
  • We implement appropriate security measures to protect the confidentiality and integrity of your personal data and require the same standards from third parties acting on our behalf.
  • We respect and guarantee your rights regarding your personal data, including access, rectification, and deletion, in accordance with applicable regulations.

If you would like more information or wish to know in detail what data we store about you, please feel free to contact us.

1. DATA WE COLLECT

Podemos recopilar información personal en los siguientes casos:
✔Información proporcionada por el usuario: Nombre, correo electrónico, número de teléfono y cualquier otro dato ingresado en formularios de contacto.
✔Datos técnicos: Dirección IP, tipo de navegador, sistema operativo, duración de la visita y comportamiento en la web.
✔Información de cookies y tecnologías de seguimiento: ​ ​

2.  PURPOSE OF DATA PROCESSING

We process your personal data to maintain a business relationship with the user. The specific operations include:

  • Sending advertising and commercial communications via email, fax, SMS, MMS, social media, or any electronic or physical means, now or in the future, that enables commercial communication. These communications will be carried out by the Data Controller and will be related to its products and services or those of partners or suppliers with whom the company has reached promotional agreements. Third parties will never have access to personal data.
  • Conducting market research and statistical analysis.
  • Managing orders, requests, and inquiries received through any of the contact methods available on the website.
  • Sending an online newsletter with updates, offers, and promotions related to our activities.

3. DISCLOSURE PRACTICES

We will only disclose personal information in compliance with legal obligations, when required by law, court order, or in response to requests from law enforcement authorities, as permitted by applicable law. Additionally, we may share information as part of public safety investigations, always ensuring compliance with legal requirements.


If our organization or website undergoes a merger, acquisition, or corporate restructuring, personal data may be shared with legal and financial advisors and with interested parties in the process, always ensuring confidentiality and data protection principles.


Furthermore, we have a Data Processing Agreement with Google to ensure compliance with data protection regulations and information security standards.

4. SECURITY MEASURES

We are firmly committed to protecting and securing personal data. We implement appropriate security measures to prevent unauthorized access, misuse, and any form of data alteration or loss.

5. CHANGES TO THIS PRIVACY POLICY

We recommend periodically reviewing this policy to stay informed about potential updates.

6 ACCESSING AND MODIFYING YOUR DATA

If you have any questions or wish to know what personal data we process, you can contact us using the details below.


As the data subject, you have the following rights:

Right to Information: To know why your data is collected, how it will be used, and the retention period.

Right of Access: To confirm whether we process your data and access the information we hold about you.

Right of Rectification: To request corrections, updates, deletions, or restrictions on your personal data at any time.

Right to Withdraw Consent: If you have given consent for data processing, you may withdraw it at any time and request data deletion

Right to Data Portability: To request your personal data in a structured format and transmit it to another data controller.

Right to Object: To object to the processing of your personal data unless there are legitimate grounds to justify it.

Please always ensure that you clearly identify yourself so we can verify that we are not modifying or deleting another person’s data.

7. COMPLAINTS

If you are not satisfied with how we process your personal data, you have the right to file a complaint with the relevant Data Protection Authority. 

8. CONTACT INFORMATION 

Email: info@alteaceramics.com

ANNEX

Personal data is processed to manage the internal reporting system or ethics channel, investigate incidents, propose corrective measures, prevent regulatory violations, and enhance internal processes for monitoring and controlling illegal conduct or behavior that contradicts the organization's ethical standards.The processing of this data is legally required under Law 2/2023, dated February 20, which regulates the protection of individuals who report regulatory violations and anti-corruption measures.
Data will be retained only as long as necessary to fulfill the purpose for which it was collected. After three months, data will be deleted from the internal reporting system unless required to document compliance with the organization’s crime prevention model. After this period, data may still be processed by the authority responsible for investigating reported incidents but will no longer be stored in the internal reporting system.
Personal data may be disclosed to public authorities with jurisdiction over the matter. Third parties may also receive data if necessary to take disciplinary action or initiate legal proceedings where applicable.